Privacy Policy

We collect information you provide directly to us, such as when you:

• Contact us through our enquiry forms or by phone/email
• Book our childcare services
• Subscribe to our newsletter or communications
• Provide feedback or testimonials

This may include:

• Personal details (name, address, phone number, email)
• Children's information (names, ages, special requirements)
• Event details (date, location, duration, special requests)
• Emergency contact information

We use the information we collect to:

• Provide and deliver our childcare services
• Communicate with you about bookings and services
• Respond to your enquiries and provide customer support
• Send service updates and important information
• Improve our services and develop new offerings
• Comply with legal obligations and safeguarding requirements

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With your explicit consent
• To comply with legal obligations or court orders
• In case of emergencies involving child safety or welfare
• With trusted service providers who assist in our operations (bound by confidentiality)

We implement appropriate security measures to protect your personal information:

• Secure storage of physical and digital records
• Limited access to personal information on a need-to-know basis
• Regular security reviews and updates
• Secure disposal of information when no longer needed

Under data protection law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information (where legally permissible)
• Object to processing of your information
• Request data portability
• Withdraw consent (where processing is based on consent)

To exercise these rights, please contact us using the details below.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

We typically retain client records for 7 years after the last service provision, in line with safeguarding and insurance requirements.